FAQ’s

Do you offer custom made pieces?

As of now, we don’t have this option yet. Please see here for our latest collection.

What are your COVID19 sanitary measures?

We create each of our piece in a disinfected area and it is handled with utmost cleanliness. Our materials are also stored in a well sanitized space.

What are your modes of payment?

We accept Cash on Delivery and Credit/Debit Card payments thru PayPal.

When will I receive my order?

Your orders will be processed and delivered within 1-2 days. In case of the recepient not available during the given delivery time, we shall reschedule the shipment. Click here to see Celeste’s production time and delivery rates. We love to meet our customers so we deliver it personally.

How do I contact Celeste?

You can email us at [email protected] or WhatsApp us at +971507020896.

Cancellation of Orders

  • Once the order has been delivered, we do not accept any Product exchanges.
  • Cancellation of orders can be done within 24 hours. Orders Process or in transit may be canceled but only 50% of the payment will be refunded.

Refund Policy

  • If a refund is granted, there is 20 days or earlier processing period to credit the amount.
  • If the item received is not in good condition, the customer must notify Celeste Pieces within 24 hours.